Sign-in security
Use this page for help with your password and authenticator app.
Two-step verification
An authenticator app generates a short-lived code to enter after your password. This portal cannot currently confirm whether an authenticator is enabled for your account.
The sign-in service will ask you to verify your identity. Check the account name there before making changes.
How to set up an authenticator when setup is available
- Open authenticator management and check that it shows your account.
- Choose Enroll Token, select TOTP, and scan its QR code with your authenticator app.
- Enter a current code to confirm setup. Wait for the sign-in service to confirm activation.
- Follow the recovery instructions shown there, then test a new sign-in before closing your current session.
Opening the setup page does not activate two-step verification. To cancel unfinished setup, open All Tokens, select the pending token, and choose Delete. A confirmed authenticator cannot be removed or replaced from this password-only management session; ask your administrator to use audited authenticator recovery.
A code is rejected, or I have lost my authenticator
Use the newest code for the correct account and check that your device sets its time automatically. If you cannot use your authenticator, follow the sign-in service's recovery instructions or ask your tenant administrator for account recovery. Never send your password, QR code, or verification codes to an administrator.
Password help
Use password recovery on the sign-in page. If the recovery message does not arrive, ask your tenant administrator for a new password setup link. Use the login name they provide; it may differ from your display name.